Frequently Asked Questions
1. How do we get a Freight Quote?
2. What documentation is needed to file a
freight claim?
3. What are the truck, truck trailer and van
specifications?
4. What are the rail freight container specifications?
5. What are the ocean freight container specifications?
6. What are the air freight container specifications?
7. How do we track our shipments?
1. How do we get a Freight Quote?
Please complete our Online
Freight Quote Form - click here, or please call 1-800-419-8486
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2. What documentation is needed to file a freight claim?
A FBI Inc. freight claim presentation should be a simple
demand in writing outlining the basis of the claim and identifying
the shipment in question.
An adequately and properly supported claim will consist
of the following:
1) the claim statement or freight claim invoice setting
out the basis and reason for the claim.
2) the original bill of lading.
3) the paid freight bill.
4) the original commercial invoice ( supplier’s invoice
) establishing the value of the goods.
5) copies of any inspection report(s) ( carrier’s,
custom’s and/or consignee’s ).
6) copy of delivery receipts, depicting “ bad order
* “ signatures, where available.
(*) When shipment is received damaged, delivery receipt
must be clearly signed noting damage.
Signing “ subject to inspection “ or “
subject to count “ is considered a clear receipt.
Goods
must be inspected and counted at time of delivery, and any
discrepancies noted.
7) in the event of a claim for repairs, a detailed explanation
of the repair costs showing a
breakdown of parts, labour, etc.
Once these documents have been collected please direct same,
via e-mail, fax, and/or registered
mail, to:
FREIGHT BROKERS INTERNATIONAL Corp.
Central Claims Office
111 Granton Drive, Suite 412
Richmond Hill, ON, L4B 1L5
Phone: 905-482-3860
Toll free: 1-800-419-8486
Fax: 905-482-3855
claims@fbifreight.com
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3. What are the truck, truck trailer
and van specifications?
Click
here for the truck, truck trailer and van specifications
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4. What are the rail freight container
specifications?
Click
Here for rail freight container specifications
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5. What are the ocean freight container
specifications?
Click
Here for the ocean freight container specifications
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6. What are the air freight container
specifications?
Click
Here for the air freight container specifications
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7. How do we track our shipments?
Yes you can track your shipments through our Track &
Trace software system. A Login is required to access our
tracking software
To login to Freight Brokers International Track & Trace
- click
here
If you have forgotten your password for Track & Trace
- click here
If you would like to request access to our Track & Trace
system - click here -
or call 1-800-419-8486
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